This is a copy of my weekly blog which I write for work and is published on the council's intranet. The views I express in this log are my own, professional, views as the Head of Communications for Leeds City Council but do not necessarily reflect those of the authority itself.
This week – in a kind of academic style – I want to put forward the suggestion that as communicators we should be a bit more like the … police.
No, I don't mean driving round in fast cars with blue lights flashing (actually that sounds like a great idea for getting to work on time – Ed) but using better intelligence.
OK, if you've ever watched Ashes to Ashes, Chief Inspector Gene Hunt is clearly not the copper who's going to consult a fresh intelligence report before 'firing up the Quattro' and heading out to have a 'chat' with one of his informers. But, modern policing is very different.
Crack houses are raided on the basis of intelligence, community support officers are out there patrolling to gather intelligence and policing decisions are based on … yep, you've guessed it: intelligence.
Could you imagine a police force which raids a house on the off-chance that something dodgy is being grown in the conservatory? It's not going to happen.
I admit that some police intelligence is clearly not right and on occasion there are tragic results (think the Stockwell shooting of Jean Charles de Menezes).
So, I suggest then that it's fair to say that intelligence is really important and being able to make a decision based on facts and information is vital. Hence the assertion that we – as communicators – need to be a bit more like the police.
We should base our decisions about campaigns, messages and channels on evidence. We should be able to prove there's a need and a benefit to something we want to do.
And is that happening in the council right now … well in most cases probably not.
Unfortunately, some campaigns are slapped together a bit willy-nilly. There are no checks to assess the message, the channel or the method, and then there's no follow up to assess and evaluate whether something worked.
There is good news though – because that approach is changing.
For example, in the latest edition of About Leeds we've included a questionnaire to find out what our readers think of the paper. The first results are in and we already know that the vast majority of readers – from a 16 to a 99 year-old – say they prefer to get their news about the council from the About Leeds publication. Only a quarter report that they would prefer to get their local news via the local media.
The whole point of this exercise is to inform the debate about the future of About Leeds. Before we had done this study we would have based decisions on instinct. Now we're basing it all on intelligence and insight into the reader, or the customer if you prefer.
It also means we can more robustly defend the paper in future, because we actually know that people value it as a tool for them being informed about the work we're doing.
The same applies to the media coverage we generate. We can now do a much more detailed analysis of each story and bit of coverage so we can see what works best and whether we need to divert extra resources to tackle negative reporting.
So, that might mean that insight, intelligence, research and information is actually more important than the communicator's ability to craft an interesting message or write a decent press release.
Finally, talking of press releases – we've had some successes to shout about this week.
There was lots of great coverage and interest for the parade of The Rifles Regiment when they were given the freedom of the city at the weekend. And there was equal interest in the civic reception being laid on for the Australian cricket team when they arrive here later today.
I suspect you also won't have missed the coverage for the ASBO girl from Wetherby who secured us lots of coverage but mainly because she's a 14-year-old who's downing 12 cans of lager a day. The story even made some of the national Sunday titles.
In the – extended - podcast this week I look at plans to set up a team of journalists who would just cover public-sector stories, like council, NHS and police authority meetings. The idea has been put forward by the Press Association, but is the likely £100 million price tag – which would be paid from the public purse – likely to be good value for money.
We'll hear from the editor of the Guardian and I discuss the idea with Clel Thom, former news editor and now media law expert and trainer.
You can listen to or download the podcast here: http://podcasts.andycarter.eu