CAPTAIN'S LOG: July 28th
This is a copy of my weekly blog which I write for work and is published on the council's intranet.As
is becoming traditional, I'll start with some of the feedback and
comments you've sent me in the last week. Thanks for all of them and
please keep them coming.There appears to be quite a lot of
concern about what I will now refer to as 'Log Leak'. Clearly not as
scandalous as the Watergate affair, but worrying nonetheless. If you
missed last week's log, then you won't know that someone has leaked my
ramblings to the Yorkshire Evening Post.Trudie, who works in regeneration, emailed to ask: Who's the dirty devil who grassed you up?She was also very kind in saying: I love reading your column. Your style is fab.The answer is that I don't know who is responsible for 'Log Leak', but am intrigued as to their motivation.Also, Geoff, who's based in Civic Hall emailed to say: Your
weekly updates are without doubt the best thing published anywhere on
the council's intranet. Do try not to get fired for them. We would all
be terribly sad!Well, that's very kind Geoff. I'm sure
there is lots of other interesting content on the intranet (especially
some of the items being sold in the classifieds) and I'll try my best
not to get fired – I wouldn't want to make anyone sad!It's been an interesting few days in communications.You
may remember from my ramblings from last week that I was reflecting on
how my team often has to spend a lot of time preparing for things that
sometimes never see the light of day. It's the old 'prepare for the
worst and hope for the best' scenario.Well, that was obviously the best approach last week.Colleagues
of ours across the council have spent several months preparing for the
news that we had to publish last week. I couldn't say much at the time
but it may now be obvious what I was referring to. Last Tuesday was the
publication of a serious case review and we were anticipating a lot of
media interest. It's fair to say there was significant interest, but we
managed to contain the entire story into one 24-hour period.By
making senior people available and supporting them through interviews
for radio and television and having pre-prepared statements ready to be
issued when asked for them we were able to really control what was
going on. We were open and honest and responded in a timely way.I
must also mention one the council's chief officers who sent a
fantastically well written email to her staff the night before the case
review was published. It is by far the best bit of communication I have
seen since joining the authority last year.Again, it was open, honest and timely but was also reassuring and positive.For
once we did the right thing – we told the group of staff who were most
likely to be affected about the report before it was published. At
last, the horse was in front of the cart and most of our colleagues in
that specific service area would have known about this first from their
manager and not from the front page of the Yorkshire Evening Post.The
challenge, of course, is how we ensure this happens every single time
and how we 'throw the net wider' so that we all know about important
issues before they are reported to the media. It's something my team
and I are determined to influence.Another thing we'd like to change is how you are 'engaged with.'Awful
phrase I know, but it basically means how involved you are with what's
going on here, what's being decided here and where the council is going.It's
also more than just sending you regular messages. I want the council to
be much more responsive to your views and your feedback.Tomorrow
I am presenting my ideas for the Leeds City Council People project to
my team and I'm hoping it will be the mechanism for putting my
'engagement' aspirations to the test.As soon as there's further news on that, I'll let you know.I'm
writing this from home this week as I have the day off. I've been left
with a list of things to do including the washing up, mowing the lawn,
watering the plants and cooking tea; so I'd better stop typing now or
nothing will get done.Until next week, take care.